Shipping Policy

1. Production Lead Time

• All industrial cleaning equipment (e.g., duct cleaning robots, commercial range hood cleaning machines) require a production lead time of 10–15 business days after order confirmation and receipt of your full or partial payment (as per the Proforma Invoice).
• Customized or bulk orders may extend the production period; we will notify you of any adjustments in advance via email.

2. Shipping Time & Methods

• Shipping Time: The actual transit time varies by destination and shipping method:
  • Sea Freight: 25–45 days (depending on port of departure and destination port)
  • Air Freight: 7–15 days (for urgent small-volume orders)
  • Express Delivery (DHL/FedEx/UPS): 5–10 days (for samples or small equipment)
  
  
• We will recommend the most cost-effective and reliable shipping solution based on your order size, destination, and delivery timeline.

3. Order Processing & Tracking

• Once production is completed, we will arrange shipment within 3 business days and send you a shipping notification email with:
  • Tracking number
  • Carrier information
  • Estimated arrival date (ETA)
  • Commercial invoice and packing list for customs clearance
  
  
• You can track your shipment at any time via the carrier’s official website or by contacting us directly.

4. Shipping Costs & Responsibilities

• Cost Allocation: Shipping costs, including freight, insurance, and terminal handling charges, are the responsibility of the Buyer unless otherwise agreed in writing.
• Customs & Duties: The Buyer is solely responsible for all import duties, taxes, customs clearance procedures, and related fees in the destination country. We will provide necessary documentation (e.g., commercial invoice, packing list, certificate of origin) to assist with clearance.
• Risk Transfer: Risk of loss or damage to the goods transfers to the Buyer upon delivery to the shipping carrier (FOB terms).

5. Delivery Delays

• We are not liable for delays caused by:
  • Force majeure events (natural disasters, war, port strikes, etc.)
  • Customs inspections or import/export restrictions
  • Incorrect or incomplete delivery information provided by the Buyer
  • Carrier-related issues (e.g., weather disruptions, operational delays)
  
  
• In the event of significant delays, we will notify you promptly and work to minimize the impact on your business.

6. Receipt & Inspection

• Upon receipt of the goods, please inspect the packaging and equipment immediately. If you notice any damage, shortage, or discrepancies, you must:
  1. Notify the carrier and file a damage claim within 7 days of delivery
  2. Contact us at zhikecong82@gmail.com with photos/videos and relevant documentation for our assistance
  
  
• Unauthorized refusal of delivery will not be accepted, and the Buyer will be responsible for all resulting costs.

7. Contact Us

• Email: zhikecong82@gmail.com
• Company: GaoLiJie Environmental Protection Equipment Technology Co., Ltd.