Refund policy

We provide a 1-year official warranty for all our B2B industrial equipment products.

Due to the characteristics of overseas cross-border bulk shipments, general returns or refunds are not supported after order delivery.

After you receive the goods, please inspect the package and equipment immediately. If the item is defective, damaged during transit, or has functional failures that do not match the product description, please contact our support team promptly at zhikecong82@gmail.com. We will verify the problem and provide professional after-sales solutions for you.

Warranty & After-sales Service


  1. All products enjoy 1 full year warranty from the date of receiving the goods.
  2. Within the warranty period, we provide free technical support, accessory replacement guidance, remote debugging and fault solving services.
  3. If there are product quality problems caused by factory production, we will support sending official replacement parts or provide exclusive after-sales technical solutions.

Non-returnable Instructions


Custom industrial equipment, mechanical parts, bulk wholesale B2B orders, installed and commissioned products are not eligible for return or exchange under normal circumstances. Unauthorized return shipments without our official after-sales confirmation will be rejected directly.

Exchanges


We do not support private return and exchange. If you need new accessories or additional equipment, please place a new independent order. We will give you exclusive B2B preferential support for repeat purchases.

EU Customer Notice


For orders shipped to the European Union: Due to the particularity of large mechanical equipment cross-border transportation, the 14-day cooling-off period return rule is not applicable to our industrial B2B products. All orders are subject to our 1-year warranty and after-sales policy.

Refund Rules


Refunds are only approved in extreme cases where we confirm serious factory quality defects and cannot be repaired or replaced. Once approved, the refund will be returned to your original payment account within 10 working days. The arrival time depends on the processing rules of your bank or payment platform.

If you have any after-sales, technical or warranty questions at any time, please email us: zhikecong82@gmail.com